Swiss Harmony International GmbH – Money-back Guarantee
We take our Money-back Guarantee very seriously and honour it.
30 days for all mobile products
If you are not satisfied with the effects of our products, you have the option to send the product back to us, provided it is one of the products offered on the Internet and no more than 30 days have passed from the date you received the package. Exception: BioStoneRing and BioWeddingRing
4 months for house harmonisations
For a BioHome harmonisation performed by us or by one of our authorised consultants, a call will be sufficient and we will do everything necessary to reverse the installation.
In all cases, you will be refunded your full purchase price, provided the installation date is within 4 months.
Also for the product “BioHome DIY” we grant a 4-month money back guarantee under the following conditions:
- Sending photos of the installation situation before installation.
- Acceptance of our situation-specific installation recommendations.
- Sending photos after installation.
- After we have received the photos of the successful installation, we will send you an informal confirmation email and the money back guarantee will be automatically activated.
- Date you received the package is within 4 months
Important for house harmonisation:
A return is possible at the earliest after two months and at the latest four months after installation. This is because a harmonisation may, depending on the situation and personal disposition, develop its full effect only after two months have elapsed.
Postage will be paid by the customer